Refund policy

Last Updated: July 22, 2025

At Pure Mist we’re committed to providing high-quality products. If something isn’t right, we want to fix it within reason.

Returns Eligibility

Due to the nature of our products, we only accept returns under the following conditions:

Unopened and unused items in original packaging
Returned within 14 days of delivery
Proof of purchase (e.g., order confirmation email or receipt)

We cannot accept returns on opened or used products for safety and compliance reasons.

💸 Refunds

Once we receive your return:

We’ll inspect it within 3–5 business days
If approved, your refund will be processed to the original payment method within 5–10 business days
Shipping fees are non-refundable

📦 How to Start a Return

Email us at puremistcbd@gmail.com with:

Your order number
Reason for return
Photos (if applicable e.g., damaged item)

We’ll provide return instructions, including the shipping address.
You’re responsible for return shipping costs (unless the product arrived damaged or there was an error on our part).

Non-Returnable Items

Opened or used products
Gift cards
Sale/clearance items
Personalized/custom items
Items not purchased through our website

Damaged or Incorrect Items

If your item arrives damaged or we sent the wrong product:

Notify us within 48 hours of delivery
Include photos of the packaging and product
We’ll send a replacement or issue a full refund — your choice

Legal Compliance Note

As a CBD and functional mushroom retailer, we must follow strict health and safety regulations. This limits our ability to resell returned products and is why we enforce the unopened-only return policy.

Still Have Questions?

Reach out to us anytime at puremistcbd@gmail.com we’re here to help.